Accessing Your Account

To log in, use your registered email or username and your secure password. We recommend using a unique password and enabling two-factor or biometric login when available for your device. Keeping your credentials confidential is essential to maintain account security and protect your funds.

If you are on a shared device, always log out after your session and consider using the browser's private mode. We also provide session timeouts and device management in account settings so you can review active logins and revoke access if necessary.

  • Use strong and unique passwords
  • Enable biometric login on mobile devices
  • Review active sessions and log out when finished
  • Contact support immediately for suspected breaches

Forgot Password & Account Recovery

If you forget your password, use the password recovery link on the login page to receive a secure reset email. For security we may request identity verification details such as ID documents or partial account information before allowing a password reset. This ensures that account ownership is confirmed and helps prevent unauthorised access.

Recovery requests are processed promptly but may require manual review if additional verification is needed. We provide clear instructions during the recovery flow and our support team can guide you through any required steps. Always check that recovery emails come from our official domain to avoid phishing attempts.

Protecting Your Account

Account protection extends beyond login credentials: we monitor accounts for suspicious activity and apply risk checks as necessary. Alerts and notifications are used to inform customers of unusual behavior or large transactions. Taking the time to enable additional security features reduces risk and improves your overall experience.

We never ask for your password via email or chat, and official communications will reference your registered details without requesting full credentials. If you receive an unexpected request for personal information, contact support immediately so we can investigate. Maintaining vigilance helps keep both your funds and personal data secure.

  • Never share your password or verification codes
  • Verify emails and messages are from our official domain
  • Enable two-factor or biometric authentication
  • Report suspicious activity immediately

Play on Bonus

Log in now to access exclusive login-only promotions and tailored offers. Keep your account secure and enjoy immediate rewards.

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Customer Support for Login Issues

If you encounter login issues our support team is available to assist via in-app chat and email. We follow strict verification before making account changes, which protects both you and other customers from fraud. Typical responses include step-by-step recovery help and guidance on enabling stronger authentication methods.

When contacting support, provide the information requested through official channels and avoid sending sensitive data over insecure platforms. Our team aims to resolve most requests quickly while ensuring all security measures are observed. We also provide helpful self-service articles on common issues directly in the help center.

Login Tips and Best Practices

Use a password manager to store unique passwords securely and avoid reusing the same credentials across sites. Regularly review your account activity and enable notifications for important changes such as password updates or large withdrawals. These small precautions significantly enhance the security of your SpinBet account.

Keep your device software and apps up to date, as updates often include security patches and improvements. Avoid public Wi-Fi for financial transactions or use a trusted VPN if necessary. By combining safe device practices with our platform security features you create a robust defense against most common threats.

Frequently Asked Questions (FAQs)

I forgot my password. What should I do?

Use the password reset link on the login page. You will receive an email with instructions and may be asked to confirm identity information before resetting.

Can I use biometric login?

Yes. Biometric login is available on supported mobile devices and offers a fast, secure alternative to typed passwords.

How do I contact support for login problems?

Access live chat in the app or send an email to our official support address. Provide the requested verification details to help us expedite your request.

What should I do if I suspect unauthorized access?

Change your password immediately, revoke active sessions in account settings, and contact support so we can investigate and secure your account.

About The Author

Author portrait Alex Mercer

Alex Mercer

Alex Mercer leads our content and product communications for SpinBet New Zealand, focusing on clear and accurate information about registration, banking and promotions. Alex has extensive experience in gaming product management and regulatory compliance, ensuring our content reflects both excitement and responsibility.

We aim to provide practical, transparent and timely updates about our services so players can make informed decisions. Alex coordinates with product, compliance and support teams to maintain accuracy across all pages and promotional material.

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